Needs and Expectation of Interested parties


COM- Content	Company Operational Manual COM 2.2 Needs and Expectation of Interested parties	Doc No.: COM 2.2 Revision: 1 Date: 15 Oct 2024 Issued by: DPA Approved by: MD

Relationship, Interested Party, Needs and Expectations, and Compliance Obligations

Relationship	Interested Party	Needs and Expectations	Compliance Obligations

Management of ships including technical, crewing and commercial operations (including shared services)
Regulatory	Flag	Expect demonstration of legal compliance	Yes
		Expect demonstration of good HSE performance as adjudged by Port / Coastal State	Yes
		Expect demonstration of Flag regulatory requirements	Yes
Regulatory	Class	Expect demonstration of legal compliance	Yes
		Expect demonstration of good HSE performance as adjudged during Class audits & inspections, Port / Coastal State inspections.	Yes
		Expect demonstration of Flag regulatory and Class requirements	Yes
Regulatory	Port State	Expect demonstration of Regulatory as established under IMO	Yes
		Expect demonstration of good HSE performance as adjudged during Port / Coastal State inspections	Yes
		Expect demonstration of Port regulatory requirements	Yes
Regulatory	Coastal State	Expect demonstration of Regulatory as established under IMO	Yes
		Expect demonstration of good HSE performance as adjudged during Port / Coastal State inspections	Yes
		Expect crisis management, as not to endanger the coastal environment	Yes
Commercial	Charterers, Shippers, Cargo receivers, Cargo Owners	Expect demonstration of Carriage Contractual Requirements	No
Commercial	Charterers, Shippers, Cargo receivers, Cargo Owners	Expect demonstration of good HSE performance as adjudged during Regulatory such as Flag, Class etc.; Commercial such as Oil Major, Rightship etc.; Port / Coastal State inspections.	Yes
Commercial	Terminals / Berth-Operators	Expect demonstration of Carriage Contractual Requirements	No
Commercial	Terminals / Berth-Operators	Expect demonstration of good HSE performance as adjudged during Regulatory such as Flag, Class etc.; Commercial such as Oil Major, Rightship etc.; Port / Coastal State inspections.	Yes
Commercial	Oil Majors	Expect demonstration of good HSE performance as adjudged during Regulatory such as Flag, Class etc.; Commercial such as Oil Major, Rightship etc.; Port / Coastal State inspections.	Yes
Responsibility	Ship Owners	Expect demonstration of Legal, Good HSE and Operation compliance with regulatory and commercial authorities	Yes
Responsibility	Ship Owners	Expect demonstration of Vessel's Technical Management services with the agreed budget	Yes
Responsibility	Ship Operators	Expect demonstration of Legal, Good HSE and Operation compliance with regulatory and commercial authorities	Yes
Responsibility	Ship Operators	Expect demonstration of Carriage Contractual Requirements	Yes
Influence	Industrial bodies such as BIMCO, Intertanko, Intercargo, Intermanager etc.	Need collaboration on Health, Safety, Security, Quality and Environment issues	Yes
Influence		Need support for highlighting operational challenges in the industry	Yes
Influence	H & M Insurance	Need collaboration on expedite damage claims	Yes
Influence	H & M Insurance	Expect demonstration of Vessel's operations within the best industrial expectations	Yes
Influence	P & I Club	Need collaboration on expedite Injury & Third party damage claims	Yes
Influence	P & I Club	Expect demonstration of Vessel's operations within the best industrial expectations	Yes
Influence	ITF	Expect regulatory, and internationally acceptable norms of working and living conditions onboard the vessels	Yes
Dependency	Manning Agents	Need to demonstrate supply of Competent, Qualified and skilled Officers and Crew onboard	Yes
Dependency	Manning Agents	Expect provision of conducive employment, working and living conditions for Officers and Crew onboard	Yes
Dependency	Media Handling	Need to collaborate on Media Crisis Management	Yes
Dependency	Employees	Expect to work in a Safe, Healthy, Secure, Environment-friendly atmosphere	Yes
Dependency	Employees	Need collaboration on Health, Safety, Security, Quality and Environment issues	Yes
Dependency	Port Agents	Expect demonstration of Legal, Operation compliance with regulatory and commercial authorities	Yes
Dependency	Port Agents	Need demonstration of Port Operation Contractual Requirements	Yes
Dependency	Lawyers	Need to collaborate on Legal Crisis Management	Yes

Relationship	Interested Party	Needs and Expectations	Compliance Obligations
Provision of crew manning services , recruitment, placement services for shipping (based on regulation standard 1.4 of MLC 2006)
Regulatory	Country of Operation	Expect demonstration of legal compliance	Yes
Regulatory	Country of Operation	Expect demonstration of 'Country of Operation' regulatory requirements	Yes
Regulatory	Flag	Expect demonstration of legal compliance for Recruitment, Certification, and placements onboard the vessels.	Yes
Commercial	Thome Group Of Companies	Expect demonstration of Recruitment and Placement Contractual Requirements	Yes
		Expect demonstration of supply of Competent, Qualified and skilled Officers and Crew onboard	Yes
		Need provision of conducive employment, working and living conditions for Officers and Crew onboard	Yes
Responsibility	Ship Owners	Expect demonstration of Vessel's Technical Management services with the agreed budget	Yes
		Expect demonstration of Vessel's Technical Management services as per Shipman agreement signed	Yes
		Expect supply of Competent, Qualified and skilled Officers and Crew onboard	Yes
Influence	ITF	Need to demonstrate compliance to regulatory, and internationally acceptable norms of working and living conditions onboard the vessels	Yes
Influence	Regional Unions	Need to demonstrate compliance to regulatory, and internationally acceptable norms of working and living conditions onboard the vessels	Yes
Dependency	Employees	Expect to work in a Safe, Healthy, Secure, Environment-friendly atmosphere	Yes
Dependency	Employees	Need collaboration on Health, Safety, Security, Quality and Environment issues	Yes

Relationship	Interested Party	Needs and Expectations	Compliance Obligations
Design, development and conduct of maritime training courses
Commercial	Group Of Companies	Expect demonstration of qualitative value-added training services for Officers and Crew onboard	Yes
Commercial	Group Of Companies	Need collaboration on industrial practices or advocacy for vocational courses for Officers and Crew onboard	Yes
Responsibility	Ship Owners	Expect demonstration of Vessel's Technical Management services with the agreed budget	Yes
Responsibility	Ship Owners	Expect demonstration of Vessel's Technical Management services as per Shipman agreement signed	Yes
Dependency	Employees	Expect to work in a Safe, Healthy, Secure, Environment-friendly atmosphere	Yes
Dependency	Employees	Need collaboration on Health, Safety, Security, Quality and Environment issues	Yes

Relationship	Interested Party	Needs and Expectations	Compliance Obligations
Ship Agency Services
Commercial	Country of Operation	Expect demonstration of legal compliance	Yes
Commercial	Country of Operation	Expect demonstration of 'Country of Operation' customary and immigration requirements	Yes
Responsibility	Group of Companies	Expect demonstration of Agency Contractual Requirements	Yes
		Expect demonstration of good communication with Port / Coastal State / Terminal & Berth authorities	Yes
		Need communication on the stated documentation requirements to inward and outward clearance of the vessels	Yes
Dependency	Employees	Expect to work in a Safe, Healthy, Secure, Environment-friendly atmosphere	Yes
Dependency	Employees	Need collaboration on Health, Safety, Security, Quality, and Environment issues	Yes